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Matsunichi is one of the world's leading providers of digital consumer electronic products including portable storage devices and MP3 Players.
We developed a CRM (Customer Relationship Management) solution for handling sales and support management functions.
This is a powerful, easy-to-use customer relationship management (CRM) solution. It has a scalable and highly customizable architecture that allows new features and changes to be added seamlessly.
There are two distinct applications - one for sales and the other for support. Both applications are built using the Microsoft.NET framework on a Windows Server environment. The application is highly modular so that components can be shared with different parts of the system and new modules can be plugged in easily over time. The user interface is designed to present a clean and intuitive look.
The Customer facing support website features Login, New registration, Product registration, Case creation (online support request) for registered products and Email commuincation.
The Customer Service Representative site features User access integrated with Windows Active Directory, Create / Search customer accounts, Create / Update Cases, Create / Update Return Requests & MPRs, View message history, Send messages, Log phone calls & Support Requests and choose from different skins to customize the look of the site.
The admin site features the ability to Add/Edit brands, Define parameters to pass to branded web sites for integration, Reply to email addresses sent by CSRs for those brands and Manage Users (Reps and Manager). Managers have the same access level as Reps but can in addition assign cases to CSRs and manage products and problem types, Add/Edit Products, Add/Edit Problem Types and Manage other system wide configuration settings.
Screenshots Support CRM Application:
Screenshots of the Sales CRM Application:
888.789.7112
